The dialogue and the script: the conflit between different logic in costumer services (1997)
Mascia, Fausto 
; Sznelwar, Laerte
Source: Proceedings. Conference titles: Triennial Congress of the International Ergonomics Association. Unidade: EP
Assunto: ENGENHARIA DE PRODUÇÃO
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MASCIA, Fausto e SZNELWAR, Laerte. The dialogue and the script: the conflit between different logic in costumer services. 1997, Anais.. Helsinki: Finnishi Institute of Occupational Health, 1997. . Acesso em: 13 maio 2024.APA
Mascia, F., & Sznelwar, L. (1997). The dialogue and the script: the conflit between different logic in costumer services. In Proceedings. Helsinki: Finnishi Institute of Occupational Health.NLM
Mascia F, Sznelwar L. The dialogue and the script: the conflit between different logic in costumer services. Proceedings. 1997 ;[citado 2024 maio 13 ]Vancouver
Mascia F, Sznelwar L. The dialogue and the script: the conflit between different logic in costumer services. Proceedings. 1997 ;[citado 2024 maio 13 ]
